Questions & Help

Here you'll find answers to common questions regarding shopping at Living Eco - everything from our product range, to payment methods and shipping times, to our customer focused return policy.  Can't find the answer you're looking for? No worries, just email us your question and we'll be very happy to help!

Shipping Costs TOP

 

 

 

Living Eco aims to offer you a truly affordable environmentally responsible shopping experience, so we provide free shipping throughout Australia on all orders over $130. Set shipping prices - Trackable $9.50, Registered Post $12.50, Express Post $12.50. These costs are discounted for you, to help everyone afford more of our eco-fabulous product range! International shipping is available and is quoted on request by emailing jo@livingeco.com.au  

Shipping Method TOP

Orders are shipped via a Courier or via Australia Post tracked, registered or expressed parcels, dependant upon your location (ie, orders to locations not serviced by our courier company are sent via Australia Post). For your peace of mind we use secure postal/courier services.

How Can I Order these Eco-Fabulous Products! TOP

It's so easy to order from Living Eco! Grab a cuppa, enjoy browsing through our eco-fabulous range and select the products you want to purchase. Use the "order" button on each product to add it to your cart; continue to select products by viewing other categories until you're finished; then head to checkout. Easy!

What are the Payment Methods? TOP

Living Eco accepts Paypal (including credit cards and debit cards), as well as direct debit payments, simply by selecting your preferred option during checkout.  Please note YOU DO NOT NEED A PAYPAL ACCOUNT to shop at Living Eco.  Paypal will transact your credit or debit card on our behalf, even if you don't have a Paypal account.

Credit Cards - you can choose to use your credit card via Paypal. You do not need a Paypal account to use their credit card processing (scroll to the bottom of the page Paypal uses to find the "non paypal member" link to make a credit card payment).

Paypal - Paypal payments are transacted through Paypal's website, under their terms & conditions.

Direct Debit - when you select direct debit payment a follow up email will be sent to you, with your invoice and our direct debit details. Direct debit orders are held for 3 days, after which time if payment is not received, your order is returned to stock.  Orders are despatched as soon as payment is received.

Layby - we will be initiating a layby option shortly. Please check back soon for details.

Products Stocked at Living Eco TOP

Living Eco aims to offer a comprehensive selection of eco focused products for the modern family - including products for babies, children, men and women, home care and family health - bpa free, natural, organic, low chemical and fair trade. We aim to stock a range of eco friendly products that's top qualty, affordable, plus a little funky & trendy. You shouldn't loose your product personality just because you want to make a better choice for the planet!  Our categories include

Eco Baby - bpa free baby bottles, bpa free dummies, bpa teething rings, bpa free plates & feeding ware, organic cotton baby wear, bamboo babywear, amber teething jewellery, organic and natural baby bath time products, organic nappy change products, eco disposable nappies, stainless steel drink bottles, stainless steel baby bottles, stainless steel food containers, organic cotton cot bedding, organic baby cradle hammocks, organic cotton baby slings and carriers.

Drink Bottles - a comprehensive range of eco drink bottles - bpa free straw cups, bpa free sippy cups, bpa free sports bottles, stainless steel training cups, stainless steel toddler drink bottles, stainless steel sports bottles, stainless steel thermal travel cups, innate stainless steel, ecococoon stainless steel, stainless steel cups

Food Containers & Waste Free Lunch Packaging - stainless steel lunch boxes, stainless steel food containers, lunchskins waste free lunch wraps, waste free lunch packaging, nude lunch packaging

Eco Toys - organic cotton plush and soft toys, bamboo soft toys, organic cotton teething and comfort toys, baby toys, toddler toys, children's toys, recycled cardboard construction and craft kits, eco wooden toys, wooden baby teething toys, wooden pram toys, wooden baby rattles, natural rubber teething toys

Bedding & Home Decor - organic nursery bedding and organic cot quilts and sheets, organic sheets and bedding for adults, organic cotton toy bags, hypoallergenic pillows, bamboo towels and bathroom products

Eco Home Cleaning - eco friendly home cleaning and maintenance products, eco laundry liquid / powder, soap nuts, bio cleaning cloths, eco dishwasher tablets, rockin green laundry detergent, cloth nappy detergent

Organic Bath & Body care - organic skincare, natural insect repellent, organic baby bath wash lotion skin soothe, natural soap, eco friendly natural bamboo grooming tools

Health & Hygiene - homopathic baby and child remedies for teething colic cough and colds, womens organic hygiene tampons and pads, cotton menstral pads, organic cotton balls pads and buds

Eco Travel - totseat portable highchair eco fabric, ecococoon stainless steel cups, bamboo picnic plates cups cutlery, bio cutlery, organic cotton toiletry bags kits and cases, bpa free drink bottles, bpa free snack cups, bpa free lunch boxes, stainless steel lunch boxes

If there's something you're looking for or would like us to stock, please just ask! Jump to Living Eco contact form to ask a question

Refunds, Returns & Change of Mind TOP

 

Living Eco Return Policy:
we offer a 7 business day window for refund, exchange or credit of faulty products but do not refund for change of mind.

Returning Damaged/Faulty Goods - we are particular with postage and packaging, therefore damages are rare. However, in the event that you receive your goods damaged please inform us as soon as you receive them.  We will arrange for the damaged goods to be returned to us, and replaced by new product.  In the event we do not have more stock, your purchase will be refunded. 

Purchase of Sale Items, Discontinued Items or Items during Facebook Sales - items sold during sale, as "last ofs', discontinued or no longer stocked, or during a sale on our Facebook page as sold as FINAL. No refunds, credit, exchanges or other compensation is offered on sale and end of line items. 

Lost Packages - Our store policy is to use trackable and traceable shipping methods. We do not generally use non-trackable shipping methods at Living Eco. In the event we have agreed to use non trackable shipping for your purchase THE BUYER IS RESPONSIBLE for lost packages. Lost items sent in the post WILL NOT BE REPLACED at Living Eco's expense. If we agree to non trackable options, the liability lies with the customer - this is especially true for purchases via our facebook page.

Any questions about our refunds policy, please contact us via email.

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